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The Missing Income Report

11 Aug 2018

So this is new low for me, I managed to miss three monthly income reports. I’ve been a little late before, but this is taking the piss. In my defence, I have been very busy rebranding BugMuncher, which you may have noticed is now called Saber.

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MacBook Pro Keyboard Recall: My Ridiculous Experience

06 Aug 2018

In October 2016, Apple launched their new MacBook Pro lineup, which included the controversial Touch Bar, and new “butterfly” keyboard design. It wasn’t long before people started having issues with the new keyboards, to the extent that Apple recently issued a recall. I’m one of the many who was afflicted by keyboard issues, and this is my frankly ridiculous tale of getting it fixed.

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BugMuncher rebrands to Saber

30 Jul 2018

What's happening with BugMuncher? Well, I finally bit the bullet and executed the name change I've been threatening to do for literally years. Say hello to "Saber".

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Do you really need a website feedback tool?

10 May 2018

Do you really need a website feedback tool? This may come as a surprise considering this is the blog of BugMuncher, a website feedback tool, but the answer is not always yes.

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April 2018 Income Report

01 May 2018

April was a strange one - it felt to me like a good month, but in terms of revenue growth, it was actually rather mediocre. Especially when compared to April last year. I suspect the reason is that I gained two new middle plan customers near the beginning of the month, which set the optimistic tone. So losing one bottom plan subscriber later in the month didn’t come as such a blow.

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How to make the most of your Website Feedback Tool

24 Apr 2018

User feedback is one of the best ways to gauge how your customers feel, and improve your website or application. This is why website feedback tools have become so popular, as they provide a simple and consistent interface through which your users can provide feedback directly on your website.

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March 2018 Income Report

04 Apr 2018

It’s quiet, too quiet. Seriously, March was one of the most uneventful months in BugMuncher’s history. One new paying customer, one cancellation, and one downgrade. It’s particularly frustrating as like last month, I really feel like I’ve been putting the time and effort in, but stagnation still reigns:

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BugMuncher now supports Blob URLs for screenshots

28 Mar 2018

One of the hardest parts of running a website feedback tool that provides screenshots is keeping up to date with the latest advancements in web development, else when new technologies gain mainstream use they can stop the screenshots from rendering correctly.

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Common User Experience Fails that are Easily Fixed

15 Mar 2018

The thing about user experience (more commonly known as UX) is that you don’t have to be an expert to recognise bad UX. If something doesn’t work, is confusing, or frustrating, then it’s simply no good.

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February 2018 Income Report

07 Mar 2018

What is it with February? Why does it always seem to be a bit shitty? Well, this year was different, February 2018 wasn’t a bit shitty, it was in fact a huge shit sandwich.

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