Frequently Asked Questions


How do I prefill the email address

Use our set-option method. You need to use set-option to set the “feedback_values” property:

Saber.do('set_option', 'feedback_values', {
    'Email': 'john@example.com'
});

Here’s a complete example of the Saber Feedback snippet, with email prefilled:

<!-- Saber Feedback button -->
<script type="text/javascript">
    (function () {
        window.Saber = {
            apiKey: '[YOUR API KEY HERE]',
            com:[],do:function(){this.com.push(arguments)}
        };
        var e = document.createElement("script");
        e.setAttribute("type", "text/javascript");
        e.setAttribute("src", "https://widget.saberfeedback.com/v2/widget.js");
        document.getElementsByTagName("head")[0].appendChild(e);
        Saber.do('set_option', 'feedback_values', {
            'Email': 'john@example.com'
        });
    })();
</script>
<!-- End of Saber Feedback button -->

Which browsers does Saber Feedback support

Saber Feedback works on many combinations of browsers and operating systems.

Supported browsers include:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer 11
  • Edge

Supported operating systems include:

  • Windows
  • macOS
  • Linux
  • Android
  • iPhone and iPad

Saber Feedback does NOT support the following:

  • Internet Explorer 10 and older
  • Users who have JavaScript disabled

Does Saber Feedback use SSL (HTTPS)?

Yes, it does. Saber Feedback loads only using HTTPS.


Will Saber Feedback work on areas of a site where users need to be logged in?

Yes. Saber Feedback will work fine on pages and websites where the user needs to log in for access.

The only time when it may not work properly is if your site uses HTTP basic access authentication which also restricts access to images and CSS files. Please see the next question to see how to overcome this problem.


I’ve installed Saber Feedback but the screenshots aren’t correct

There are a couple of common and easily fixable scenarios that can cause Saber Feedback’s screenshots to render incorrectly.

To find out how to fix these issues, please consult the Saber Feedback Documentation

If you can’t find the solution to your problem in the documentation, please get in touch.


Can I just use Saber Feedback for internal bug tracking before releases?

You can absolutely just use Saber Feedback internally, how you achieve this depends on your setup. Eg: If you have an internal testing site you can just add the Saber Feedback embed code to that site. However if you want Saber Feedback on your live site but only shown to you team members you’ll need some kind of conditional logic that would only include the Saber Feedback embed code for specific users.

If you need any help setting this up, please get in touch.


My question isn’t here

Please email your question to info@saberfeedback.com or use the feedback button to the right of the page if you have any other questions.