Help centre

How do I pre-fill the email address

Use our set-option method. You need to use set-option to set the “feedback_values” property:'set_option', 'feedback_values', {
    'Email': ''

Here’s a complete example of the Saber Feedback snippet, with email prefilled:

<#-- Saber Feedback widget-->
<script type="text/javascript">
    var e = document.createElement("script");
    e.setAttribute("type", "text/javascript");
    e.setAttribute("src", "//[YOUR API KEY HERE]");
    document.getElementsByTagName("head")[0].appendChild(e);'set_option', 'feedback_values', {
        'Email': ''

Which browsers does Saber Feedback support

Saber Feedback has been built to work in many different browser/operating system combinations. In fact it’s easier just to list what isn’t supported.

Saber Feedback does not support the following:

  • Internet Explorer 9 and older
  • Users who have JavaScript disabled
  • Lynx and other text browsers

Can Saber Feedback be used over SSL (https)?

Yes it can! By default Saber Feedback will load over the SSL if your site is loaded over SSL. You can also choose to always or never load Saber Feedback over SSL, although I wouldn’t recommend choosing to never load Saber Feedback over SSL, unless you have a very good reason for doing so.

Will Saber Feedback work on areas of a site where users need to be logged in?

Yes Saber Feedback will work fine on pages and websites where the user needs to log in for access.

The only time when it may not work properly is if your site uses HTTP basic access authentication which also restricts access to images and CSS files. Please see the next question to see how to overcome this problem.

I’ve installed Saber Feedback but the screenshots aren’t correct

There are a couple of common and easily fixable scenarios that can cause Saber Feedback’s screenshots to render incorrectly.

To find out how to fix these issues, please consult the Saber Feedback Documentation

If you can’t find the solution to your problem in the documentation, please get in touch.

Can I just use Saber Feedback for internal bug tracking before releases?

You can absolutely just use Saber Feedback internally, how you achieve this depends on your setup. Eg: If you have an internal testing site you can just add the Saber Feedback embed code to that site. However if you want Saber Feedback on your live site but only shown to you team members you’ll need some kind of conditional logic that would only include the Saber Feedback embed code for specific users.

If you need any help setting this up, please get in touch.

My question isn’t here

Please email your question to or use the feedback button to the right of the page if you have any other questions.