As we are based in Spain, which is in the European Union, we are regulated by the EU General Data Protection Regulation (GDPR). We are fully compliant with the GDPR.
Saber Feedback is a “data processor”, according to the GDPR definition. We process your users’ feedback and related data on your behalf.
On our website we use Google Analytics to help us understand, in anonymised form, how the site is being used. We use Google Analytics’
anonymizeIp option to ensure that Google Analytics does not store personally identifying information. Google Privacy Compliance Policy
Our support emails are managed by Google G Suite. Google G Suite Privacy FAQ
When you create an account on Saber Feedback we store your HTTP referrer. We do this solely for purposes of internal data analysis. This information is stored in our database, which is hosted on Linode, and is not shared with other services.
Saber Feedback offers several optional integrations. When you enable an integration, your data will be shared with the integrated service only to the minimum extent necessary to provide the functioning integration.
When your users post feedback via the Saber Feedback service, we store your user’s full name, email address, IP address, browser user agent string, browser language setting, list of browser plugins, and HTTP referrer. This data is used to perform the functions of the Saber Feedback service.
User information is stored in our database, which is hosted on Linode.
We never send emails to your users of Saber Feedback.
If you become a paying customer, you will need to provide us and one of our payment partners FastSpring or Stripe with valid billing information. We will be able to see your name, billing address, email address, and VAT number (if you have provided one). We are not able to see your credit card number.
As you would expect of any business, we share transaction data with our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.
Becoming a customer of our service implies acceptance of our Data Processing Agreement, unless otherwise explicitly agreed with us in writing.
Need more information about Saber Feedback and the GDPR? Write to firstname.lastname@example.org.