Saber Feedback Blog

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Hello from the new owners of Saber Feedback

06 May 2020

We're the Barbary Software team, and we're delighted to own Saber Feedback. It's a great product, with lots of promise. Here's why we bought Saber Feedback and what we intend to do with it.

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August 2019 Income Report

05 Sep 2019

August was my first full month with Saber in “maintenance mode”, and it went pretty well. I had my first week working for FreeAgent on the 5th August, which I spent working in their offices in Edinburgh. Conveniently there was very little that I needed to do to Saber during that week. However, my first week working from home seemed to be more of a test, as bugs and support requests came in thick and fast. I think I spent at least half an hour every morning working on Saber that week. At least since then it’s all settled down quite nicely.

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July 2019 Income Report

02 Aug 2019

Back to normality after yesterday’s big announcement, here’s July 2019’s income report:

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From Side Project to Profitable Startup and back to Side Project again

30 Jul 2019

Ladies, gentlemen and Smizmars - I’ve been living a lie. From the 5th of August I’ll no longer be a bootstrapped solo founder. I’ll be a 9-5 working stiff. A salaryman.

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June 2019 Income Report

08 Jul 2019

Aha! Not quite so late this month. In terms of financials, June was a slightly better month than May. But to be fair, that wasn’t a hard target:

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May 2019 Income Report

25 Jun 2019

To quote Britney Spears: "How did you get into my dressing room?" “Oops, I did it again”.

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April 2019 Income Report

01 May 2019

And there was me thinking nothing really happened in March, when along comes April to claim the “nothing to see here” award:

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March 2019 Income Report

03 Apr 2019

March was one of those weird months were very little happened. On the plus side I did get a new paying customer, and actually saw a tiny bit of growth, so March definitely kicked February’s ass.

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How to Kick Ass at Customer Support

12 Mar 2019

I’ve never been one to shy away from discussing my weaknesses on this blog, particularly my complete ineptitude at marketing, but today I’d like to talk about one of my strengths - customer support.

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February 2019 Income Report

04 Mar 2019

Wow, so February was bad. I haven’t calculated all the figures yet, as I like to write this intro before I figure out the actual numbers, but I do know that for the first time since August 2015, I didn’t get any new paying customers at all this month. In fact, it’s the only time this has happened since I started working full time on Saber. I did, however, manage to loose three paying customers, so yeah, not great:

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