We use Help Scout as our helpdesk for Saber Feedback. We also use Help Scout’s Docs feature to host our help center.
We like to ‘dogfood’ our own product, so I wanted to add a Saber Feedback button to our Help Scout docs. Adding a feedback button to your docs makes it easy for users to report typos, errors, and outdated content.
First, I created a new feedback form in Saber Feedback, called “Saber Feedback Documentation”.
Second, I added the following fields to my form:
- Email address
- Name (I made this field optional, because we don’t need it to process the feedback)
Next I switched over the Help Scout’s settings.
Then I went to Help Scout’s Docs tab, and selected “Custom Code”.
On the “Custom Code” tab I pasted the Saber Feedback widget into the field labelled “Insert <Head> code”, and clicked Save.
And that’s it! Now every page of our Help Center has this Feedback button floating on the right-hand side.
Would you like to add a feedback button to your Help Scout docs?
Then start by signing up for a free 30-day trial of Saber Feedback.