Shopify websites are a great way to sell your products and services. They are easy to set up, customise, and monetise.
However, to increase conversions and sales, you’ll need to take a number of actions. One of these is to gather user feedback so you can improve your product based on actual information rather than guesswork.
Customer feedback also lets you quickly troubleshoot problems. Poor user experience (UX), content mistakes and product bugs can quickly lose you customers.
You have a few choices about how to collect feedback:
We explore these options in our article on Website feedback (examples and how to do it).
In this article, we’ll look at using a feedback button. These are a good choice because they are easy to customise, don’t get in the way of users completing a task, and make it easy for users to give you feedback without leaving the page they are on.
Every company is different, so what feedback do you need?
At Saber Feedback we give you the choice of 14 field types so you can ask for whatever feedback you need.
This type of feedback form is good for categorising and processing different type of feedback:
Whereas this form is more specialist (you can also use a 1-10 rating scale if you don’t like emojis):
You’ll notice that your customers can add a screenshot to show what they are talking about. Visual feedback is essential in avoiding confusion and minimising ‘back and forth’ emails with customers.
In this example, a customer can screenshot text they have been reading and ask a question about it:
To increase conversions and sales, you need to have an effective strategy for processing customer feedback.
Saber Feedback lets you process feedback in 3 ways:
You can choose which option best suits your team. What is easiest to do and will lead to the best outcome?
Saber Feedback supports these integrations:
Adding a feedback button to your website is an easy job (or should be). To install the Saber Feedback button:
You could use a Shopify plugin feedback button. These are easier to install, but don’t usually have the flexibility, features or support that you’d get from a more versatile feedback product like Saber Feedback.
Saber Feedback has a 10-day free trial so you can see whether a feedback button is a good choice for your company. See pricing.