Jam and Saber Feedback both turn a problem on a website into a bug report your developers can act on, with the browser details and errors they need. They capture reports in very different ways, which decides which one you want.
The short answer: Jam is a browser extension and Mac app for your own team. Developers, QA and support staff use it to record the screen, with console and network logs, and send the recording to Jira or Linear. Saber Feedback is a feedback button on your website that any customer or visitor can use, with nothing to install and no per-user pricing.
- Saber Feedback vs Jam at a glance
- Who sends the reports
- Pricing
- Integrations
- When Jam is the better choice
- When Saber Feedback is the better choice
Saber Feedback vs Jam at a glance
| Jam | Saber Feedback | |
|---|---|---|
| Built for | Internal teams reporting bugs to developers | Feedback from customers and visitors on live sites and web apps |
| How reports are captured | Browser extension or Mac app; recording links for customers | A feedback button on your site, nothing to install |
| Free plan | Yes, 5 creators, 30 reports and 5 recording links a month | No, 30-day free trial |
| Paid price | $14 per creator a month, billed yearly | $49/month; screenshots and integrations from $99/month |
| Customer reports | 150 recording links a month on Team | Unlimited feedback on every plan |
| Screen recording | Yes, with console and network logs | No; screenshot with JavaScript event log |
| Custom forms | No | 14 field types, ratings and follow-up questions |
| Integrations | Jira, Linear, Slack and others | Jira, Linear, Asana, Trello, Slack, GitHub and more |
| Free trial | 14 days on Team | 30 days, no credit card |
Jam prices are from jam.dev/pricing, checked on 8 November 2026. Prices change, so check both sites before you decide.
Who sends the reports
Jam’s main tool is a browser extension. Someone on your team who spots a bug clicks it, records the screen or uses instant replay to capture the last few seconds, and Jam attaches console logs, network requests and device details. For developers, that’s about as complete a bug report as you can get.
Customers can’t be expected to install an extension, so Jam sends them a recording link instead. Your support team creates the link, and the customer records their screen through it. That works for a specific support case, but someone on your team has to start it, and the Team plan includes 150 recording links a month.
Saber Feedback works the other way round. The button sits on every page of your site, so any customer or visitor can report a problem or share an idea as soon as they have one. They click the part of the page their feedback is about, fill in your form and send it. The report arrives with a screenshot, the page URL, browser, operating system, screen size, the JavaScript errors and requests from before it was sent, and any custom data you attach, such as a user ID.
Pricing
Jam charges per creator, meaning each person on your team who records reports, at $14 a month billed yearly. Viewers are free. Its free plan suits small teams that report a few bugs a month.
Saber Feedback has flat plans at $49, $99 and $249 a month with no per-user limit, unlimited page views and unlimited feedback. Screenshots and integrations start on the $99 Startup plan.
Integrations
Both tools send reports into Jira, Linear and Slack, and both support webhooks. Saber Feedback also connects to Asana, Trello, GitHub, GitLab, Bitbucket, Basecamp, Redmine and Zapier. See how it works with Jira, Asana, Trello and Slack.
When Jam is the better choice
- Your own team, not your customers, reports most of the bugs
- You want screen recordings with console and network logs
- Your support team wants a customer to record a specific problem
- You want a free plan for a small team
When Saber Feedback is the better choice
- You want feedback from every customer and visitor, not only the ones you ask
- You don’t want anyone to install anything
- You want custom forms for ideas, ratings and questions, as well as bugs
- You want flat pricing however many people report or read feedback
- You’d like 30 days to try it properly
Many teams use both: Jam for bugs their own team finds, and Saber Feedback for what customers tell them. Our guide on how to add a feedback button to your website shows how Saber Feedback is set up.
Try Saber Feedback free for 30 days
Add a feedback button to your site in a few minutes, with no extension to install and no credit card required.