Saber Feedback Documentation

How does Saber Feedback work?

Saber Feedback is a simple feedback tool that works on websites, web apps, online courses or on internal testing sites. It consists of a feedback button, customisable feedback forms (with screenshot functionality) and a dashboard, although you don’t have to use this.

This is how Saber Feedback works

1. Sign up for a free 10 day trial

You’ll be asked to install Saber Feedback.

This usually involves pasting a bit of code and should only take a few minutes. You can install Saber Feedback on: websites (and we have a WordPress plugin), learning management systems, web apps and internal testing sites.

We take our customers’ security and privacy very seriously and are GDPR compliant.

2. Customise your feedback button

You have a choice of colours and positions. You can even use your own button if you prefer.

This is the feedback button we use on our own website.

Saber Feedback button

Here is a customised feedback button used by one of our customers.

customised button

3. Customise your first feedback form

You can use different forms on different pages or use your feedback button on select pages only.

As a default, your first form will show Feedback Category (with a dropdown), Email Address and Message fields, in that order. You can easily tailor your form to suit your needs though.

This feedback form could be used for reporting bugs.

report a bug feedback button

This feedback form could measures customer satisfaction ratings.

nps form

This feedback form could work for general feedback that needs categorising.

Example of a feedback form with a dropdown category question

4. Receive feedback

You can receive feedback in three ways: