Integrating Saber Feedback with Jira

With our Jira integration, Saber Feedback will create a Jira issue for each feedback report you receive via your Saber Feedback button.

Jira Integration is a 2 stage process, first you need to enter the following information to authenticate your Jira account:

Jira Integration Stage 1

Jira URL


This is the entire URL to your Jira Application, including the http:// or https:// at the beginning. If you’re using Jira Cloud, this URL will end with

Be sure to include the port number if you’re not using the default http ports. Eg:



Enter the username you log in with.



This is the password associated with the username specified above. It’s recommended that you create a new user in Jira, and use their login details for Saber Feedback integration.

Once you’ve filled in all three fields, click the Authenticate button. Assuming the details you provided were correct, you should be taken to stage 2:

Jira Integration Stage 2



This allows you to define the title of issues submitted through Saber Feedback. If the title contains {{summary}}, this will be replaced with a summary of the feedback reports description.



This is a drop down list of projects, retrieved from your Jira account. Simply select the project in to which you’d like Saber Feedback to create new issues.

Issue Type


This is a drop down list of issue types, retrieved from your Jira account for the specified project. Simply select the issue type you’d like Saber Feedback to create. Note this field will not be visible until you’ve chosen a project.

Test Settings

All integrations include a test button, which allow you to check the options you’ve specified are working correctly. Clicking the Test Settings button will send a sample feedback report using the data from the form to your Jira account.

Clicking test settings does not save the integration, you will still need to click the Save once you are happy with settings.